Frequently Asked Questions

Every student participating in training will be screened prior to being allowed into the venue. Screening precautions will include answering a number of simple questions in line with the latest Public Health England advice along with having their temperatures taken. As well as this, all students will be issued with a disposable face mask as well as gloves, aprons and visors if required. Alcohol sanitiser is available throughout the venue as are hand washing facilities. Students will be asked to scan an NHS test and trace barcode upon their arrival as well as leave an email address in order to be contactable if they should be advised to self-isolate.

Yes, we a private car park with ample spaces right outside of our venue that is covered 24/7 by CCTV.

Upon successful completion of your course, you will be emailed an e-certificate within 5 working days. If you wish to opt for a printed certificate instead of e-certificate then please do let us know and we can arrange for this to be sent out to you.

Yes, we provide a range of discounts.

NHS staff in possession of a valid NHS ID can receive 15% off their costs. In order to claim this discount please attach a copy of your NHS ID with an enquiries email, where we can then provide you with a discount code to be used at checkout. We also offer 15% off for blue light card holders which can be redeemed using the code contained within the online blue light portal when searching ‘Medical Training Solutions Ltd’.

As well as this, we offer 15% off for serving and ex-serving members of the Armed Forces. In order to claim this discount please attach a copy of your MOD 90 or Veteran’s card with an enquiries email, where we can then provide you with a discount code to be used at checkout. We also offer 15% off for defence discount service card holders which can be redeemed using the code contained within the online defence discount service portal when searching ‘Medical Training Solutions Ltd’.

In addition, we also offer 15% off for other emergency service staff such as Police, Fire service, Coastguard or mountain rescue. In order to claim this discount please attach a copy of your work ID with an enquiries email, where we can then provide you with a discount code to be used at checkout.

Lastly, we offer 10% student discount for individuals in possession of a valid NUS card. In order to claim this discount please attach a copy of your NUS card with an enquiries email, where we can then provide you with a discount code to be used at checkout. We also offer this discount through Save the Student, Totum, Student Beans and UNiDAYS. Please visit these to claim your discount code to be used at checkout.

If you are unsuccessful in passing one of your assessments you will, in the first instance, be provided with detailed feedback from your assessor as to why the relevant assessment criteria were not met on this occasion. You will then receive a support plan with actionable steps to be taken that will enable you to prepare for a reassessment at a later date. Your reassessment date will depend on the specific qualification you are undertaking and so will be discussed on a case-by-case basis. Resits are offered to our students completely free of charge as per our MTS Passport peace of mind guarantee.

We offer payment plans on our courses in order to reduce the barrier to entry and make it easier for students to invest in their education and advance their careers. If you wish to spread the cost of your course over a period of time, then please select the PayL8r payment method at checkout.

If you wish to cancel your place on a course within 3 weeks of the start date, then please note that you will be unable to receive a refund due to our unlikely ability to be able to replace you prior to course commencement. If, however, you wish to swap with someone else then we will we be able to change the name on the booking for you.