Training Questions

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What happens if I fail an assessment?

If you are unsuccessful in passing one of your assessments you will, in the first instance, be provided with detailed feedback from your assessor as to why the relevant assessment criteria were not met on this occasion. You will then receive a support plan with actionable steps to be taken that will enable you to prepare for a reassessment at a later date. Your reassessment date will depend on the specific qualification you are undertaking and so will be discussed on a case-by-case basis. Resits are offered to our students completely free of charge as per our MTS Passport peace of mind guarantee.

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What do I do if I have learning difficulties/language barriers?

If you anticipate that you have any learning difficulties/language barriers that have the potential to disadvantage you from achieving this paediatric first aid annual refresher qualification, please inform us at the earliest available opportunity so that we are able to make reasonable adjustments for you. These can include extended time for examinations, a scribe to help you complete paperwork or an increase in guided learning hours (GLH). As well as this, we are able to offer coloured paper, overlays and rulers for dyslexic students in addition to personalised 1-2-1 support packages if required. We are also, with reasonable notice, able to provide examinations and supporting material in different languages for ESL students with language barriers.
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What device do I need to access your e-learning modules?

Our e-learning modules can be accessed via any laptop or PC that operates Chrome, Safari, Microsoft Bing, Internet Explorer or Yahoo. As well as this, they can be accessed via any smart phone, iPad or tablet as long as you have an internet connection.

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Do you offer accredited training?

Yes, we currently work with a number of awarding organisations to deliver accredited training. Our First Aid at Work, First Aid at Work Requalification, First Aid at Work annual refresher, Emergency First Aid at Work, Paediatric First Aid, Emergency Paediatric First Aid, CPR training, BLS training, Manual Handling training, safeguarding training and Infection prevention and control training courses are all accredited by Qualsafe Awards. We also work with the Resuscitation Council (UK) to offer the prestigious Immediate Life Support (ILS) course or more commonly known as ILS course.

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What does accredited training mean?

Accredited training is that which a training provider delivers underneath an Awarding Organisation (AO) and leads to a formal qualification that is officially recognised by appearing on an approved framework. There are 4 qualification frameworks in use throughout the UK; however, in England the most common is the Regulated Qualifications Framework (RQF). This framework grades qualifications according to their difficulty, their depth and time it takes to achieve them. For example, an A-level is positioned at level 3 and a master’s degree is positioned at level 7.

As well as being given a numerical value, accredited qualifications can be described, in their title, as either an award, certificate or diploma. These denominations reflect how in-depth the student will go into that particular area of study and therefore the time it takes them to gain the qualification. For example, an award typically is more concise than a certificate or diploma on the same level. A certificate involves more in depth-study and a diploma is the most comprehensive of all 3. Knowing that you can now evaluate the difference between a Level 5 Diploma and a Level 3 Award: the former being a more academically challenging and longer course, the latter being an easier, shorter and less in-depth course. The reason the framework exists is to give students, employers and organisations a standardised matrix to compare, contrast and evaluate qualifications against one another to show their value.

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Do you offer non-accredited ‘bespoke’ training?

Yes, as well as our accredited training packages we can offer bespoke training that can be tailored to your individual requirements. Please speak to a member of our team and we can work with you to ensure that we can meet your needs.

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What is the difference between accredited and non-accredited training?

Accredited training is that which a training provider delivers underneath an Awarding Organisation (AO) and leads to a formal qualification that is nationally recognised by appearing on an approved framework. There are 4 qualification frameworks in use throughout the UK; however, in England the most common is the Regulated Qualifications Framework (RQF). This framework grades qualifications according to their difficulty, their depth and time it takes to achieve them. For example, an A-level is positioned at level 3 and a master’s degree is positioned at level 7. As well as being given a numerical value, accredited qualifications can be described, in their title, as either an award, certificate or diploma. These denominations reflect how in-depth the student will go into that particular area of study and therefore the time it takes them to gain the qualification. For example, an award typically is more concise than a certificate or diploma on the same level. A certificate involves more in depth-study and a diploma is the most comprehensive of all 3. Knowing that you can now evaluate the difference between a Level 5 Diploma and a Level 3 Award: the former being a more academically challenging and longer course, the latter being an easier, shorter and less in-depth course. The reason the framework exists is to give students, employers and organisations a standardised matrix to compare, contrast and evaluate qualifications against one another to show their value.

Conversely, non-accredited or ‘bespoke’ training involves training that does not officially appear on any approved framework. It may be aligned with a specific RQF level or denomination, but it is not officially accredited by an awarding organisation. Non-accredited training is useful to an organisation if they highlight specific learning requirements that cannot be covered by an accredited course due to the strict boundaries and guidelines set by the awarding organisation. In this instance, they may opt for non-accredited training as it provides more flexibility and autonomy in terms of meeting their individual training needs.

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What does (RQF) mean?

If you have (RQF) denoted next to the qualification on your certificate it means that your course has been accredited by an Ofqual regulated awarding organisation and loaded onto the Regulated Qualifications Framework (RQF) as an officially recognised qualification. The RQF is one of 4 qualification frameworks in use throughout the UK. It is the most commonly used framework in England and exists to give students, employers and organisations a standardised matrix to compare, contrast and evaluate qualifications against one another to show their value. Each qualification on the RQF is graded according to their difficulty, their depth and time it takes to achieve them.

For example, an A-level is positioned at level 3 and a master’s degree is positioned at level 7. As well as being given a numerical value, accredited qualifications can be described, in their title, as either an award, certificate or diploma. These denominations reflect how in-depth the student will go into that particular area of study and therefore the time it takes them to gain the qualification. For example, an award typically is more concise than a certificate or diploma on the same level. A certificate involves more in depth-study and a diploma is the most comprehensive of all 3. Knowing that you can now evaluate the difference between a Level 5 Diploma and a Level 3 Award: the former being a more academically challenging and longer course, the latter being an easier, shorter and less in-depth course.

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Is your training regulated?

Yes, our accreditation with Qualsafe Awards and the Resuscitation Council (UK) means that our training is regulated by the Office of Qualifications and Examinations Regulation (Ofqual) and therefore has been approved by the chief regulators of qualifications, examinations and assessments in England.

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How do you ensure consistency in terms of training quality?

All of the qualifications that we offer are subjected to a robust internal quality assurance process that is overseen by our lead internal quality assurer (IQA). The lead IQA is responsible for the construction and maintenance of a quality assurance plan that contains details of quality assurance activities including but not limited to: trainer observation schedules, sampling methodology and standardisation meeting dates. Trainer observations involve random visits by the IQA when the instructor is delivering a course to ensure that training is being delivered to high standard. These ‘spot check’ inspections are combined with ‘desk-based’ sampling which will involve the IQA reviewing course paperwork and assessment decisions retrospectively and cross examining the outcomes against the relevant assessment criteria to ensure consistency across all students, courses and timelines. Lastly, the IQA will organise and chair standardisation meetings with all educators to discuss the latest curriculum changes, assessment alterations and any problems and issues relating to delivery to ensure standardisation of teaching across the entire faculty.

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Give us a call or email to discuss your specific requirements. Alternatively, submit an enquiries form and a member of our team will aim to contact you at the earliest available opportunity.